Shipping & Delivery Policy

Effective Date: 01-01-2025
Brand: Indian Chimnee
Operated by: DDP Foods LLP

At Indian Chimnee, a brand by DDP Foods LLP, we are committed to delivering fresh, hygienic, and delicious meals right to your doorstep. This Shipping Policy outlines our delivery coverage, timelines, and terms to ensure a seamless experience for our valued customers.

Serviceable Areas

We currently deliver to the following zones in Delhi NCR:

  • Ghaziabad – Vaishali, Vasundhara, Indirapuram, Raj Nagar
  • Noida – Sectors 61, 62, 63, 64, 65, 66, 67, 68, 70, 71, 72, 73, 76, 77, 78
  • East Delhi – Laxmi Nagar, Preet Vihar, Karkardooma, Anand Vihar, Nirman Vihar

Please confirm delivery availability by entering your pin code at checkout or contacting us directly.

Delivery Timings

  • Regular Orders: Delivered within 30–45 minutes from confirmation
  • Tiffin Services: Lunch (12:00–2:00 PM), Dinner (7:00–9:00 PM); fixed slots
  • Corporate/Bulk Orders: Timing as per agreement; must be scheduled at least 24 hours in advance

Delivery Charges

  • ₹0–₹49 depending on distance (for Swiggy/Zomato orders)
  • Free delivery on all direct website/WhatsApp orders above ₹499
  • Charges for special deliveries (late night, bulk, corporate) may vary

Packaging & Handling

  • Microwave-safe, spill-proof, food-grade containers
  • Meals are slightly cooled before packing to avoid spillage
  • We recommend consumption within 2 hours and reheating before eating

Failed Delivery Conditions

Refunds will not be issued in the following cases:

  • Customer not available at the time of delivery
  • Incomplete or incorrect address
  • Delays due to traffic, weather, or civic restrictions
  • Unauthorized access delays at housing societies or office complexes

In such cases, the delivery will be left at the reception/security after informing the customer.

Changes & Cancellations

  • Tiffin orders: Must be canceled by 8:00 PM the previous day for lunch, 12:00 PM same day for dinner
  • Subscription plans: Minimum 24-hour prior notice
  • Corporate catering: Cancel at least 48 hours in advance
  • Orders once dispatched cannot be canceled or changed

Refund & Support

Refunds for quality issues, wrong deliveries, or non-delivery (our fault) will be processed within 7–10 working days.

COD refunds will be made via UPI or bank transfer.

Customer Support

For any issues related to delivery, refunds, or cancellations, contact:

  • WhatsApp: +91 96259 71963
  • Phone: +91 96257 33996
  • Email: support@indianchimnee.com